Return Policy – Sambalpuri Cart

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At Sambalpuri Cart, customer satisfaction is our priority. If for any reason you are not happy with your purchase, you may request a return under the conditions below.

1. Return Eligibility

• Returns must be requested within 7 days of delivery.

• The product must be:

  • Unused and unworn.

  • In its original packaging with all tags and labels attached.

  • Accompanied by proof of purchase (order confirmation or invoice).

• A package opening video is required for damaged/defective claims.

• The following items are not eligible for return:

  • Customized or made-to-order items.

  • Perishable or hygiene-sensitive products.

  • Items purchased under clearance/sale.

2. Return Process

1. Email us at info@sambalpuricart.com with your order ID and reason for return.

2. Attach a package opening video if the product is defective/damaged.

3. Our team will review your request and share approval and return instructions.

4. Customers are responsible for shipping costs of returns, unless the return is due to our error (wrong/damaged product).

3. Condition of Returned Items

• Products must be securely packed to prevent damage during return shipping.

• If items are found to be used, altered, or damaged (other than our fault), the return request may be rejected.

4. Refunds & Exchanges

• Once the returned item is received and inspected, we will confirm approval.

• Eligible returns will be processed as either:

  • Refund: Amount credited to the original payment method within 7–10 business days.

  • Exchange: Replacement of the product (subject to availability).

5. Cancellations

• Orders can be cancelled within 24 hours of placing the order.

• Once shipped, cancellations are not possible.

6. Contact Us

For any return-related assistance, please reach out to us:

📧 Email: info@sambalpuricart.com
🌐 Website: https://sambalpuricart.com