Refund & Return Policy – Sambalpuri Cart

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At Sambalpuri Cart, we strive to provide the best quality Sambalpuri products to our customers. If you are not satisfied with your purchase, our Refund & Return Policy will guide you through the process.

1. Eligibility for Returns

• You can request a return within 7 days of delivery.

• To be eligible, the item must be:

  • Unused and in the same condition as received.

  • In the original packaging with all tags/labels intact.

• A package opening video must be provided as proof in case of damage/defect.

• Certain items (e.g., customized products, perishable goods, sale items) are non-returnable.

2. Return Process

1. Contact us at info@sambalpuricart.com within 7 days of receiving your order.

2. Provide your order ID, reason for return, and a package-opening video (if damaged/defective).

3. Once approved, we will share the return instructions.

4. Customers are responsible for the return shipping costs, unless the product is defective or wrong.

3. Refunds

• Once your returned item is received and inspected, we will notify you.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

• In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

4. Exchange Policy

• Exchanges are allowed only for damaged/defective/wrong products.

• Exchanges depend on product availability. If unavailable, we will issue a refund.

5. Order Cancellations

• Orders can be cancelled within 24 hours of placing the order.

• After dispatch, cancellations are not possible.

6. Contact Us

For return or refund-related queries, please contact us:

📧 Email: info@sambalpuricart.com
🌐 Website: https://sambalpuricart.com